Lesson 2/10 · 20%
← Course Home
CRM Automation Workflows
1 CRM Integration Basics 2 Your First Automation 3 Lead Routing Logic 4 Sequence Enrollment Triggers 5HubSpot Deep Dive 6Salesforce Configuration 7Slack Alert Architecture 8Return Visit Automation 9Data Quality Automation 10Measuring Automation Impact
Lesson 2 of 10

Your First Automation

Your first automation should be simple, high-value, and testable in under an hour. This lesson walks through building the single most impactful visitor intelligence automation: company identified → contact created → rep notified.

The Automation Logic

When Kopimore identifies an ICP-fit company visiting your site, the automation should: (1) Check if the company already exists in your CRM, (2) If not, create a company record with enriched firmographic data, (3) Look up and create 1–2 decision-maker contacts via enrichment, (4) Notify the assigned rep via Slack DM with company details and visit context.

Building It in HubSpot

In HubSpot Workflows, create a Company-based workflow. Trigger: "Company is enrolled via Kopimore integration." Action sequence: Set company owner (via round-robin or territory rule) → Create contact associated to company → Send Slack notification to company owner → Create task: "Follow up with [Company] — visited pricing page."

Building It in Salesforce

In Salesforce Flows, create a Record-Triggered Flow on Account creation (when created by Kopimore integration). Add decision elements to check territory, then create a Lead or Contact, create a Task for the assigned rep, and send an Apex-triggered Slack message.

Testing Your First Automation

After building, test by visiting your own website from a new IP (mobile hotspot) using a company domain that doesn't already exist in your CRM. Within 5 minutes, you should see: a new company record in your CRM, an associated contact, and a Slack notification to the assigned rep. If any step is missing, check the Kopimore integration logs and CRM workflow error logs.

Key Takeaways
  • Start with one automation: company identified → contact created → rep notified
  • Test with a mobile hotspot visit from a domain not in your CRM — validate all three outcomes
  • Check both Kopimore integration logs and CRM workflow logs when debugging
  • This single automation is the highest-ROI starting point — build complexity from here
← CRM Integration Basics Lead Routing Logic →